Prime Global | Patient Engagement Services introduction

Patient Engagement.

Putting patients at the heart of the drug development process to deliver value and improve outcomes

Deliver more value and improve patient outcomes by making sure that the patient voice is heard throughout the development journey. Our People First ethos means exactly that; let us help you put patients at the heart of your drug development process.

From insights to engagement strategy, market access to education, and even clinical trials, we’ll support you every step of the way.

Patient Engagement Strategy

Need a big-picture view of how to engage with patients and deliver on your patient-centricity journey? Our experienced teams help you build the strategic foundations and planning for effective communication programs and identify opportunities to embed patient-centricity within your organisation.

From high-level strategic review and recommendations, to foundational strategic deliverables such as persona development and patient experience mapping, we help you guide and develop a truly patient-centric approach.

Patient Insights

Want to understand more about your patients to help improve their outcomes and deliver more value? We can support you to discover their wants and needs, identify market trends, engage with opinion leaders to extend your reach, and more.

We conduct all types of market research to inform your activities, from in-depth qualitative and quantitative methodologies to social listening. For patients with rare diseases, we’ve also forged a partnership with Raremark, the first-of-its-kind patient experience network in rare diseases.

Clinical Trials

The patient experience of clinical trials is key to successful planning and delivery. Let us help you understand the patient voice to inform research priorities, develop protocols, recruit patients, and encourage adherence.

Patient Education

Deliver improved outcomes by putting patients at the heart; get the right content, in the right format, to the right audience, via the right channel, at the right time.

Our teams have years of experience in identifying the value, building engaging platforms, and connecting with your audience for effective multichannel patient education programs.

Market Access

Build the patient voice into your market access workstreams and ensure the patient voice is heard. We support you to create and deliver truly patient-centric market access strategies, real world evidence generation, value communications, and engagement programs.

“Incorporating the patient voice throughout the whole drug development process is no longer a nice-to-have, it’s a must. My decade at the British Heart Foundation cemented my passion for customer-centricity to deliver better outcomes for business and for patients.”

Amy Sharples, Patient Engagement Strategist at Prime Global